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10 docs tagged with "twilio"

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Add a New Church Voice Agent

Provision a new church on the multi-tenant voice agent — insert the church_voice_agents DB row with config, no redeploy needed; the agent routes automatically by phone number

How the Voice Agent Works

End-to-end explanation of the ChurchWiseAI voice agent — body analogy, service map, call flow, and fallback chain

Inbound Call Flow

Complete lifecycle of an inbound church phone call — Twilio SIP trunk, LiveKit Cloud SIP gateway, Railway agent worker, church routing by phone number, agent selection, and post-call DB writes

Infrastructure Reference

Canonical reference for all hosting, domains, environment variables, cron jobs, DNS configuration, voice agent deployment, and monitoring across the ChurchWiseAI portfolio

Twilio Integration

Twilio phone numbers and SMS used for voice call forwarding to LiveKit Cloud, callback request notifications, ops SMS alerts, and PewSearch lead notifications

Voice Agent Fallback Strategy

Resilience and fallback design for the voice agent — LLM, TTS, STT provider fallbacks, routing fallbacks, cache stale recovery, and the planned Telnyx migration from Twilio

Voice Agent Provisioning

Step-by-step guide to provisioning a new church on the voice agent — church_voice_agents DB row, Twilio number setup, demo church configuration, and what is automated vs manual

Voice Agent Troubleshooting

Known voice agent issues, debugging procedures, and resolution steps — LiveKit/SIP routing errors, wrong church routing, tool failures, audio quality issues

Voice Operations Runbooks

Index of voice ops runbooks — add churches, debug call issues, deploy code changes, handle missed calls, review prayer requests, audit call quality, and respond to platform outages