User Journey: Pro Both (Voice + Chat Bundle)
pro-both
Persona: pastor-admin
Touchpoint: /pricing, /onboard, /admin/[token]
Preconditions
- Pastor finds ChurchWiseAI pricing page
- Church has moderate budget for voice + chat
Steps
| # | Action | Expected Result |
|---|---|---|
| 1 | Navigate to /pricing | Pricing page loads. Channel toggle visible (Chat Only / Both). |
| 2 | Select 'Both' channel (Voice + Chat) | Page switches to Both channel. Pro Both card shows $79.95/mo. Savings callout visible ('Saves $24.95/mo vs separate'). Annual toggle DISAPPEARS for bundle. |
| 3 | Verify no trial messaging for bundle plans | Bundle cards do not show '14-day free trial'. No 'free trial' badge on Pro Both card. |
| 4 | Click Get Started for Pro Both | Redirected to /onboard?plan=pro_both. Onboard page shows plan context (price $79.95, 'Voice + Chat Bundle', or similar). |
| 5 | Verify onboard page reflects Pro Both plan | No trial messaging (bundles charge immediately). Plan name or price indicates Pro Both context. |
| 6 | Complete checkout (test card 4242 4242 4242 4242) | Payment succeeds. Redirected to /admin/[token] dashboard. |
| 7 | Check admin dashboard tabs | Dashboard loads with Pro Both tabs visible (at minimum: Calls, Care, Training, Analytics, Settings). 8 tabs total for Pro tier. |
| 8 | Verify Voice and Chat are both active | Calls tab shows voice agent config. Messages tab shows chat config. Both channels enabled for church. |
Known Failure Modes
- Pro Both not clearly distinguished from separate chat+voice pricing — confusion
- Trial messaging appears on bundle — false expectation of free trial
- Onboard page doesn't reflect plan context — pastor unsure they're buying Pro Both
- Dashboard missing Voice or Chat tabs — customer confused about what they bought
References
- Playwright spec:
e2e/journeys/pro-both.spec.ts - Acceptance spec: knowledge/acceptance/pro-both.md
- Code files:
Notes
Tests the Pro Both ($79.95/mo) bundle pricing, onboard flow, and dashboard structure. Bundles are 'charged immediately' — no trial. Annual toggle must disappear. Dashboard must show all 8 Pro tabs including Voice (Calls). Savings callout differentiates bundle pricing from buying chat+voice separately.