User Journey: Pro Chat and Suite Chat (Chat-Only Tiers)
pro-chat
Persona: pastor-admin
Touchpoint: /pricing, /admin/[token]
Preconditions
- Pastor interested in Chat-Only plans (no voice)
- Church evaluating Pro Chat ($34.95/mo) or Suite Chat ($59.95/mo)
Steps
| # | Action | Expected Result |
|---|---|---|
| 1 | Navigate to /pricing | Pricing page loads. Default channel is Chat Only. |
| 2 | Verify all three chat tiers visible | Pricing page shows Starter Chat, Pro Chat, and Suite Chat. Monthly and Annual billing options visible. |
| 3 | Check Pro Chat pricing and badge | Pro Chat shows $34.95/mo. 'Most Popular' badge visible on Pro Chat card. |
| 4 | Verify Suite Chat shows highest price | Suite Chat card shows $59.95/mo. All features listed. |
| 5 | Verify trial messaging on chat plans | Chat plan cards show '14-day free trial' messaging. 'Cancel anytime' copy visible. |
| 6 | Click Get Started for Pro Chat | Redirected to /onboard?plan=pro_chat. Page loads with plan context. |
| 7 | Check Pro demo dashboard (Grace Community) | Dashboard loads at /admin/demo-grace-2026. Shows Pro tier with correct tabs (7-8 tabs including Training, Agents, Care). |
| 8 | Verify Training sub-tabs | Training tab shows sub-tabs: Documents, Website, FAQs. Each allows upload/config. |
| 9 | Verify Care agent cards | Care section shows agent cards with personality, escalation rules. Care Agent UI functional. |
Known Failure Modes
- Pro Chat not marked 'Most Popular' — reduces conversion
- Trial copy missing from chat cards — false expectation (voice plans have no trial)
- Dashboard tabs missing or non-functional — admin confused about features
- Training or Care features missing — Pro tier feels incomplete
References
- Playwright spec:
e2e/journeys/pro-suite-chat.spec.ts - Acceptance spec: knowledge/acceptance/pro-suite-chat.md
- Code files:
Notes
Tests Pro Chat ($34.95/mo) and Suite Chat ($59.95/mo) pricing, dashboard tabs, and feature availability. Chat plans have 14-day trial (unlike voice bundles). Pro Chat is 'Most Popular' to drive mid-tier adoption. Dashboard shows all Pro/Suite features: Training (with sub-tabs), Care Agent, Settings.