User Journey: Trial Expired (14-Day Chat Plan Trial Ends)

  Property: ChurchWiseAI   Category: UX / Flow Tier: starter-chat Persona: pastor-admin Touchpoint: /pricing, /admin/[token], email

Preconditions

• Pastor signed up for chat plan with 14-day free trial
• 14 days have passed without successful payment method added
• Trial expires without renewing subscription

Steps

#	Action	Expected Result
1	Navigate to /pricing (before trial expires)	Pricing page shows 14-day free trial messaging for chat plans. 'Cancel anytime' copy present for all chat tiers.
2	Verify trial copy on chat plan cards	Starter Chat, Pro Chat, Suite Chat all show '14-day free trial' badge. Bundle (Both/Voice) plans do NOT show trial messaging.
3	Verify 'Both' channel has NO trial messaging	When Both channel selected, no trial text appears on bundle cards. Bundle charges immediately.
4	Try to access expired dashboard	Dashboard loads but shows 'Expired' status badge (not 'Active' or 'Trial').
5	Check chatbot status when expired	Chatbot is DISABLED. Public chat widget shows 'Service unavailable' or 'Please renew subscription'. Visitor cannot submit messages.
6	Verify fallback messaging	Public pages show 'This service is not currently active. Contact [church] to learn more' or similar.
7	Check 'Renew Now' CTA in admin	Dashboard shows prominent 'Renew Subscription' button. Clicking redirects to /onboard?plan=starter_chat.
8	Complete renewal payment	Payment succeeds. Chatbot reactivates immediately. Dashboard status changes to 'Active'.
9	Verify email communications	Pastor received renewal reminder email before expiry. Email includes re-subscribe link.

Known Failure Modes

• Chatbot stays active after trial expires — no revenue (critical bug)
• Pastor sees 'Active' status when actually expired — confusing state
• Fallback messaging missing — public pages still show broken chatbot
• Renewal CTA not visible or doesn't work — frictionless re-engagement fails
• No reminder emails sent — pastor forgets to renew, churn

References

• Playwright spec: e2e/journeys/trial-expired.spec.ts
• Code files:
  • src/app/pricing/page.tsx
  • src/app/admin/[token]/page.tsx
  • src/app/api/chatbot/stream/route.ts
  • src/lib/stripe/webhook-handler.ts
  • src/lib/premium-church-helpers.ts

Notes

Tests critical expiration flow: when 14-day chat trial ends, chatbot must disable immediately and revenue must not leak. This applies to Starter Chat, Pro Chat, and Suite Chat (chat-only plans). Voice plans and bundles have no trial — no expiration scenario. Pastor must see 'Expired' status, receive email reminder before expiry, and have clear re-subscribe path. Chatbot disablement is non-negotiable for cash flow.